Service Policies
These are the terms and conditions on which I supply my services to you:
Who I am
Dr Jess Eade (the business name) is owned and run by Dr Jessica Eade, Chartered Clinical Psychologist. I am the named data controller.
I am registered with The Health and Care Professions Council (HCPC) in the United Kingdom (registration number PYL04819) and I am legally bound by their regulations and code of conduct, which can be found at https://www.hcpc-uk.org/
My Services
This service is provided online using Zoom for online video calls (encrypted).
A session typically refers to a 60-minute video call (longer sessions are available as required).
I do not guarantee that the receipt of my services will lead to any particular result or outcome. However, you will benefit most by ensuring you have sufficient time to fully engage in the session and commit to out of session practice.
If, for any reason, you are not satisfied with the service I provide to you, please raise your concerns with me in the first instance. If you feel unable to do this, please contact the HCPC for assistance.
My practice is based in Wales and adheres to the laws of the United Kingdom.
Fees and payment
For self-funding clients sessions are charged at £100-£120 for a 60-minute session. Biopsychosocial assessment sessions are charged at a higher rate and include questionnaire analysis and feedback, often in the form of a written email. The amount payable remains at my discretion and varies according to the mode of intervention used (coaching/consultation/therapy). Letters and reports may be charged for; the fee will be agreed before the service is provided. If your treatment is funded by an insurance company or other third part organisation, charges will be higher due to additional administration requirements, supplementary reports, etc. All sessions are payable 24 hours in advance by PayPal invoicing (you do not need a PayPal account to pay in this way). If you are using an insurance company to fund your therapy, an excess may apply and it is your responsibility to settle this portion of the fee. Fees will be discussed and agreed in advance of the start of treatment.
Working online
Please make sure that you have access to an interruption free and confidential place to work from, and that your internet connection is sufficient (you will need a download speed of at least 2mbps).
If we lose our connection during a video session and cannot reconnect we will finish the session by telephone or, if more than half of the session remains, we will reschedule.
If the connection problem is due to a fault at my end, I will refund the session in full. If the fault is at your end, I will not offer a refund as my costs and time are still payable.
If you wish to cancel or reschedule
Please give 24-hours advanced notice by email, or you will be invoiced the full session amount.
If you are late for your session, you will be charged the full amount for the session and it will finish at the allotted time.
If I need to cancel or reschedule a session I will try to give you as much notice as possible; sessions cancelled or rescheduled by me will not be charged.
This is how I keep your data safe and my privacy promise to you:
The General Data Protection Regulations, 2018 (GDPR)
The GDPR replaces the 1998 Data Protection Act to ensure your personal and sensitive data is kept private and held securely, being processed in the way that you have agreed to. It is there to protect your rights as a consumer of a service that might involve your identifiable data, e.g. your name and contact details or whether you have a specific condition. It also covers any session records, text messages or emails exchanged in receipt of my services.
Data collected if you want to engage my services
As a health professional I am required to keep records of the work I do. I only collect and store information which is relevant and supportive to our work together. I am permitted to collect and keep this information by law.
I collect and use “contact data” (so that I can get in touch with you); “transaction data” (to take payments for services); “communication data” (this includes emails we exchange, notes I make about what we have covered together in session); and “usage data” (basic data about your use of my website).
The steps I take to keep your data secure
Contact and communication data:
• Data received from you (forms, email, questionnaires) and data created by me (contact records, session notes, email) are stored on a dedicated, encrypted hard drive which is disconnected from my computer and stored securely when not in use. I do not produce or keep hard copies of this data.
• Emails that we exchange: Our initial contact will be via my publicly advertised email address drjesseade@gmail.com which is provided by G Suite, a Google cloud solution.
• Video calls: I use Zoom to conduct face to face video sessions online and Bilateral Base for delivery of EMDR therapy; these calls are encrypted.
• Text messaging and phone calls: If we are cut-off during a video and cannot reconnect, I may suggest we finish our session by phone, please note that phone calls are not 100% securely confidential.
Transaction data:
• Website contact form: Initial appointments are arranged via the WIX email contact form, this method does not provide encryption and you are asked to provide only basic contact information. Subsequent appointments and information exchanges are be made by encrypted email.
• Payments and accounting records: Although I do not use client names in my accounts, your name may appear on my business bank statement which will be reviewed by my accountant. My accountant adheres to the GDPR.
About confidentiality and other Health Care professionals
Everything we talk about during our sessions is strictly confidential between you and me. To ensure I am doing my job effectively and that I have the right support, I may discuss elements of our sessions with my supervisor. During these discussions I do not disclose any details that may identify you to my supervisor, and my supervisor also adheres to the GDPR. For training purposes, I may be required to record my sessions - I will explicitly discuss this with you and ask for your signed consent.
As I adhere to the GDPR any contact, relating to you, with other health care professionals would only be made with your signed consent, e.g. If I were to write to your GP to notify them of your treatment with me, I would only do this if you specifically consented to it.
Your right to access the data I hold about you
You have a right under the GDPR legislation to request to see the data I hold about you. Legally I am required to respond within 30 days. Please contact me if you would like to access your data.
How you can retract consent to hold and process your records
I retain your personal information and contact record for 8 years and thereafter they are destroyed. This is in line with UK best practice for adult health and social care records (Information Governance Alliance, 2016). You have a right to retract consent to hold and process your records before that time if you wish. Please let me know if you wish to do so.
Limitations to confidentiality
To safeguard you and the people around you, if you were to disclose that you were going to harm to yourself or someone else, then under my “Duty of Care” I am obligated by law to inform the relevant authorities. This is to support you to live well, and I would always aim to discuss this with you prior to contacting anyone. If I was issued with a police warrant or court order for your information, by law I would also have to provide them with your information.
Contacting Dr Jess Eade
You can contact me by the mobile telephone number +44 (0) 7932 211 618; or by using the contact form on my website; or by email to drjesseade@gmail.com
If contacting me by telephone, please be prepared to leave a voice message. If contacting me by email, please check your spam folder for my reply. I aim to respond to all contacts within 48 hours (unless I am on leave, in which case you will receive an out of office message and informed of my date of return).
Last updated 2/11/22
